Recruitsoft Best in Overall Customer Satisfaction According to ERE Study of HMS Users

Among Hiring Management Solutions (HMS) serving large corporations, Recruitsoft's Recruiter WebTop™ ranks 1st in 20 of 22 categories

Among Hiring Management Solutions (HMS) serving large corporations, Recruitsoft's Recruiter WebTop™ ranks 1st in 20 of 22 categories

Recruitsoft, Inc., the leading provider of online talent hiring and optimization solutions for large corporations, has been ranked first in overall customer satisfaction by the Electronic Recruiting Exchange (ERE) Research survey (www.erexchange.com/ats2001/) of online hiring management solutions (HMS) users. The ERE study surveyed 775 recruitment professionals employed by Fortune 500 corporations, mid-sized companies and staffing firms. ERE's 2001 Applicant Tracking Systems: Industry Analysis & Product Guide presents respondents' evaluation of each of the 16 leading HMS providers' System Performance, Vendor Performance and Functionality. Recruitsoft scored highest for overall customer satisfaction among the 16 vendors reviewed. Including Recruitsoft, nine of the 16 vendors reviewed serve large corporations; the others serve recruitment and staffing agencies and small to mid-sized companies. HMS users participating in the survey were asked to rank each item from 1 (very unsatisfied) to 5 (very satisfied). In addition to ranking first overall among all vendors, Recruitsoft ranked highest in each of the three categories among its closest peers, the nine HMS serving large corporations:

ERE Research Applicant Tracking Systems - Industry analysis: HMS serving large corporations

"The results of the ERE Research study reinforce Recruitsoft's market leading position," said Recruitsoft Chief Executive Officer Louis Tetu. "Our customer adoption rate had already proven that our service, offering and performance lead the industry, giving us the greatest market share among the Global 1000. This further recognition reinforces our position, and we are honored by our customers' ongoing support."

Among the performance items for which Recruitsoft ranks first among the nine HMS serving large corporations are:

"It is clear from the survey that our clients are more than satisfied with the customer service we offer, which is available 24 hours a day, seven days a week, via phone, web or email," said Guy Gauvin, Recruitsoft vice president, services. "All of the Recruitsoft clients completing the ERE survey indicated that they were likely or very likely to recommend Recruitsoft to others. There can be no higher accolade than a satisfied customer who wants to recommend us to his or her peers. Our talented and dedicated services professionals have made this happen."

"While we are pleased with the ERE ATS Survey recognition," said Recruitsoft Founder and Chief Technology Officer Martin Ouellet, "we should keep in mind that Recruitsoft offers much more than an application tracking system. Our Recruiter WebTop automates and optimizes the complete talent flow process for Global 1000 companies."

Recruiter WebTop™ uses a proprietary pre-screening methodology based on skills assessment, making it easier for candidates and recruiters alike to manage the entire recruiting process. Recruitsoft also facilitates the optimal flow of human capital throughout the organization, based on its proprietary, standard talent definition platform. Benefits of the solution include better quality hires and increased retention, as well as shorter time to hire and shorter timeto contribution. "With Recruitsoft, our clients find that their new hires ramp-up faster and contribute more quickly," said Ouellet, "which, along with our standard talent definition platform for internal skills management and talent deployment, increases retention to have a profound impact on the corporation's bottom line."

Recruitsoft fundamentals strong
"We are on track with our goal to become the first profitable company in our sector, while continuing to invest in our product and innovations that keep Recruitsoft winning award after award," said Recruitsoft Chief Financial Officer Jean Lavigueur. This provides Recruitsoft with the leading market share at the high end of the market. "We continue to focus on and serve the dynamic needs of the Global 1000 exclusively," said Lavigueur, "to ensure continued sound business fundamentals and profitable growth."

Recruitsoft began this year with 185 employees and currently employs 250. The company plans to increase that number to approximately 330 by year-end. "We continue to invest in people to continue to scale our hugely successful offering," said Lavigueur. "Recruitsoft has the highest customer retention rate in the industry, and that is due to our employees' talent and passion for excellence in Human Capital Management." Recruitsoft employs 140 senior developers at its Quebec City, Canada R&D facility. "There are several business drivers that enable us to employ more than twice the number of developers as any competitor, with less than half the investment," said Lavigueur. "Quebec City offers many benefits, including a readily available, highly skilled workforce; a high quality of life; favorable exchange rate; and financial incentives for technology investments."

Recruitsoft has turnover of less than five percent in its R&D group, which, according to Founder and Chief Technology Officer Martin Ouellet, provides an important competitive edge. "Many companies in Silicon Valley, for example, have R&D turnover of greater than 30 percent," he said. "With our low turnover, Recruitsoft has built a senior R&D team with great skill in online Human Capital Management. This ensures that our solutions continue to lead the industry in client satisfaction, as evidenced by the results of the ERE survey, as well as drive innovative new product creation and responsive product enhancements."

About Recruitsoft
Recruitsoft, Inc. powers enterprise-wide talent flow for leading companies across many industries. Among Recruitsoft clients are Nokia, Hewlett Packard, Dow Chemical (NYSE: DOW), Agilent Technologies, United Airlines, American Airlines, Hasbro, Deloitte & Touche, Bombardier Aerospace and Transportation, MetLife, and Sutter Health. The company's Recruiter WebTop solution has been recognized by industry awards during each of the past three years as having the greatest depth and breadth of functionality and ease of use. Among the benefits Recruiter WebTop brings to corporations are faster time-to-hire, lower cost-per-hire, and ultimately, increased quality of hires. Recruitsoft is considered to be the best-practice ASP for recruitment management solutions, based on its proprietary ACE Recruiting™ methodology, designed in collaboration with large corporations to improve the corporate recruiting and internal talent matching and deployment processes through reengineering. Recruitsoft is a member of the HR-XML consortium.

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